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Customer Service- Printing/ Procurement

Recruitment Plus
Dublin 12
Permanent | Full Time
Last updated:
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Job Description

Job Title: Customer Service- Printing/ Procurement - S009036

Salary: €30K DOE

Location: Dublin 12




Our client is now seeking a Customer Service Rep to join their team in Dublin 12. The successful candidate will be first point of contact for all enquiries to the business and will advise/provide information to all customers, discussing their needs and alternative products, providing an estimate costed solution, and managing the delivery of the associated project.


Role Responsibilities:

Effective Customer Service

·       Focus on excellent customer service- dealing efficiently and effectively with customer’s enquiries (More by phone rather than email)

·       Always aim to give a positive result by researching the customer profile, asking relevant questions to understand business needs

·       Follow up with all enquiries and ensuring all questions are answered appropriately

·       Drive profitability through selling multiple solutions when discussing customers’ needs

·       Maintain a call log to ensure all current customers receive regular follow up communications to drive retention

·       Provide quotations to meet with KPI

·       Develop and sustain a thorough knowledge of all marketing solutions that company can offer

·       Develop and uphold strong working relationships within the team, in order to ensure an business goals are met

·       Identify lost opportunities and explore the reasons why taking preventative action where


·       Ensuring there are consistent administrative procedures to through adherence to procedures.

·       Create and use a default diary to manage the necessary activities of the day, week and month

·       Collect key metrics – quotes per day and daily sales revenue – MIS solution

·       Actively and accurately  add new clients to system

·       Enhance business, team spirit, online presence, brand, customer retention through continuous improvement.


Skills and Experience Required

·       Must have a knowledge of printing and print procurement

·       At least 2 years’ experience working in a professional business environment

·       Must have a certificate or higher in office skills, sales or customer service

·       Experience of working with systems i.e. CRM, databases, MIS etc.

·       Knowledge of design, website, digital marketing, and / or promotional products

·       Excellent/ Professional phone and email manner

·       Proficient in the use of Microsoft Office, Google docs. etc.

·       Business to business customer service experience

·       Fluent in written and spoken English



For more information please call Lorna on 01 2788610 or send your CV in confidence through the link.



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Tel 00353 1 2788610. Terms Apply.



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