As part of the Spanish Trust & Safety Team you will be responsible for supporting the needs of our members and ensuring we provide a clean and safe site on which to trade. As a frontline representative, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and enquiries while maintaining a positive and friendly attitude. You will need to exhibit strong communication skills, excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. Your daily tasks will draw upon your technical and analytical ability as you review reports and address the members concerns. Your proactive nature will be key to ensuring your success. As a direct contact for our members you will represent eBay to a high standard of professionalism to the eBay community.

Responsibilities
Providing strong Customer Service, understanding our customer needs and acting with the customer in mind
Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction
Working with members in overcoming challenges they may face in their onsite activity
Having a thorough understanding of customer priorities, and identify key improvement areas
Providing feedback on emerging issues on the site
Ensuring that we are providing the safest and cleanest site possible for the community
Independently use all channels to stay informed with regards to department specific knowledge
Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager

Requirements
Fluency in Spanish and English both spoken and written is essential (other European languages advantageous, either French, Italian, Polish or Dutch)
Availability to work one day at the weekend and day shift and/or evenings
Flexible and adaptable with a positive attitude to work
Previous customer service experience is an advantage; Phone experience advantageous but not essential
Basic Computer Knowledge - experience with all Microsoft Office programs and Internet
Strong written (email) communication utilizing proper grammar and punctuation, good typing skills
Log information accurately
Knowledge of eBay either through your own activity on the site
A keen customer focus and desire to resolve customer concerns in a timely manner
Continually display initiative to take on additional responsibilities towards professional growth

Related Sectors:

Call-Centre / Customer Service

Related Locations:

Dublin West , Dublin North , Dublin City Centre