Position Summary

Care Team Executives are members of the collaborative team who contribute to the provision of high-quality, safe, compassionate and efficient care to meet the needs of patients and clinicians.

They contribute to a positive patient and clinician experience on VideoDoc.

Main Responsibilities

• Manage the customer service activities for both patients and clinicians
• Assist patients and doctors in resolving technical problems
• Ensure adequate GP cover on platforms
• Follow up on customer complaints
• Interact with patients via inbound/outbound telephone calls
• Follow up where necessary on referrals, prescriptions, work-notes etc
• Support, protect, and safeguard patient’s rights and interests
• Secure appointments on behalf of patients with specialists
• Liaising with VideoDoctor’s where necessary to resolve patient queries

Roles Requirements

• Minimum 3 years’ experience in a Customer Service role, within a healthcare environment is desirable
• Customer first attitude
• Competent working with technology
• Strong interpersonal skills and ability to build a strong team focused on the corporate goals
• Team player
• Excellent verbal and written communication skills
• Strong organisation, planning and follow-up skills
• Multi-lingual skills are a plus.

Related Sectors:

Call-Centre / Customer Service , Healthcare / Medical / Nursing

Related Locations:

Dublin West , Dublin North , Dublin City Centre , Dublin South