Job Title: Customer Services Specialist - German
Internally this job is titled: Support Services Account Specialist
Department: Global Support Services
Job status: Full time/Permanent
Shift: This is a night shift role (40 hours/4 days)

The Job
As a Customer Service Specialist, you will thrive in a busy and target-driven environment, you will manage all aspects of the Group’s player experience by honing your natural customer service talents and offering players top level support and assistance with any queries via multiple channels of communication. You will be responsible for troubleshooting all player matters before escalating if all measured have been exhausted. You will strive to ensure the player’s experience is a positive one, and finally you will be on top of your game when having to inform players of any upcoming promotions.

The Talents
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job as Customer Service Specialist. All we ask is that you meet the following criteria:

• Fluent in German, with an excellent command of English
• Ability to demonstrate excellent verbal and written communication skills
• Strong customer service mentality with first-rate attention to detail
• Strong desire to work within a Customer Service environment
• Thrive in working in a fast pasted, target-driven environment
• Self-motivated and able to work as part of a busy team
• Possess strong all round understanding of basic computer software, especially Word and Excel
• Possess a proactive can do attitude

The following credentials are a distinct advantage, but not essential for the role:

• Proficiency in any additional languages
• A minimum typing speed of 40 wpm; 60 wpm
• Previous gaming experience
• Working knowledge of online payment processing
• We will help you achieve your set goals through the provision of ongoing training and development and regular review sessions to ensure you are on the right path

The Incentives
Annual base salary is €28,000 (+night shift allowance of €1,000. Increases to €2,500 after 6 months.
Our benefits include a max of upto 25% discretionary annual bonus, eligibility to work overtime @ 1.5 hourly rate, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), an annual health assessment, and a generous company contribution into a private pension scheme every month.
We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
We contribute €3 daily towards your lunch to make sure you don’t go hungry. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

 

The Prospects
Support Services Senior Account Specialist

 

The Culture
“The best Company I have ever worked for: I have been working at The Stars Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” - Glass Door - published Jan 2015.

“… I joined as a Support Services Agent a few months later I was promoted to Team Leader. Two years since joining I secured a role in TV. My position evolved over the years; I’m now managing EPT webcast project. …There is a lot of hard work involved but I’m lucky enough that my job constantly challenges me and gives me an excellent opportunity to meet many interesting & talented people. – Justyna Baran; Live Stream & Distribution Manager- March 2016

 

The Process
Follow instructions to apply directly. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.

Company related links
The Stars Group Careers Page: http://www.starsgroup.com/careers/index
The Stars Group Facebook Page: https://www.facebook.com/WorkAtTheStarsGroup/
The Stars Group LinkedIn Page: https://www.linkedin.com/company/starsgroup

 

Our values

• Focus on the customer
• Work as a team
• Strive for excellence
• Have courage
• Show passion