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Guest Relations Duty Manager 5* Hotel

Recruitment Plus
Location:
Dublin South
Payment:
€29K
Terms:
Permanent | Full Time
Last updated:
27-09-2017
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Job Description

Job Title: Guest Relations Duty Manager

Salary: 29K

Location: South Dublin

Our client is currently seeking for an experienced Guest Relations Manager to join their 5 star property. Oversees the Front Office operations experience and acts as the manager on duty in the hotel when senior managers are not available. To ensure a consistent, passionate and on brand service experience for all our guests. To ensure the seamless coordination of all rooms division departments throughout the guest journey.

Role Responsibilities:

  • Focuses on the overall Front Office operations from the arrival experience, lobby management, Concierge experience, guest recognition program, inventory management & departure experience.
  • Delivers a consistent and excellent guest experience.
  • Handles the guest feedback and ensures appropriate follow-up. Liaises with the management team and relevant departments as necessary.
  • Ensures VIP guests’ profiles are accurately researched prior to arrival with all relevant information, comments and preferences and highlight with all departments and prepare VIP stays accordingly.
  • Ensures guest requests are satisfied in a timely and personable manner.
  • Assists with operations - Concierge, Guest Services, Business Center, F&B outlets and lobby coverage.
  • Liaises with the Groups Event Managers and Co-ordinators regarding group operational requirements.
  • Coordinates communication during Front Office daily meetings, and hotel Daily Briefing.
  • Identifies and addresses FO learning needs and arrange training accordingly.
  • Maintains appropriate standards of conduct and grooming
  • Handles and resolves guests’ complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
  • Responds to workplace changes with flexibility and optimism.
  • Ensures that the team performsm in accordance with the divisional SOP guidelines, while at the same time challenges these guidelines and suggests improvements.
  • Completes daily handover in accordance to their shift and ensures all information is accurately captured and action is taken where necessary, with a focus on closing guest glitches.
  • Contributes to the hotel upselling and Loyalty program
  • Ensures maximum and appropriate usage of: Opera PMS, Holidex, and Go Concierge,
  • Insures the proactive of the Lieu and hotel vacation planner on daily basis.
  • Adheres to all legal rules, regulations and guidelines of the hotel.
     

Skills and Experience Required:

 

  • Previous experience in a Five Star property
  • Fluent in spoken and written English
  • Excellent planning and organisational skills.
  • Team player with the drive and passion to succeed
  • Fully committed to providing the best guest experience possible
  • Attention to detail
  • Polished personal presentation
  • Warm, confident and hospitable personality
  • Good MS Applications/IT knowledge.
  • Opera Fidelio, Holidex and Go Concierge knowledge preferred

For more information please call Luwen on 01 2788610 or send your CV in confidence through the link.

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Tel 00353 1 2788610. Terms Apply.


 


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