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Sales Administrator

Grafton Recruitment
Location:
Dublin North
Payment:
€25000 - €27000 per annum
Terms:
Permanent | Full Time
Last updated:
17-02-2017

Job Description

Sales Administrator/Customer Service

Roles and responsibilities:

  • Processing of sales orders via company's software systems.
  • Receiving customer orders by phone, email, fax, ecommerce system and from area sales managers.
  • Support the sales teams and operations to help achieve all targets and objectives.
  • Dealing with and responding to high volumes of phone calls.
  • Dealing with and responding to customer queries.
  • Action and respond to high volume of emails.
  • Communicate internally important feedback from customers.
  • Feedback to sales managers on order queries.
  • Respond to stock, pricing, backorders, lead-time queries.
  • Track customer orders & consignments.
  • Create and submit customer quotations.
  • Arrange customer collections, returns, repairs and warranties.
  • Organise and despatch customer letters, brochures, products guides etc.
  • Support and optimise all sales promotions, special offers, clearance lines etc. to all customers.
  • Prepare, send daily postage, orders, invoices, letters etc.
  • Liaise, communicate, work with, and support all intercompany departments.
  • Filing paperwork, documents etc.
  • General Housekeeping.
  • Carry out all other general administrator/customer service duties not listed.

Skills/Experience/Requirements for the role:

  • Previous sales/customer service experience.
  • Previous account management and operations experience.
  • Experienced in answering high volume of phones calls daily.
  • Excellent polite phone manner a must.
  • Customer focused essential.
  • Wholesales supplies background would be an advantage.
  • Competent in MS Office, excel, word, outlook etc.
  • Competent in dealing with incoming & outgoing phone calls.
  • Experience working with SAP and portal systems an extinct advantage.
  • Strong communication and organisational skills.
  • Ability to work on own initiative.
  • Ability to priorities workloads and tasks successfully.
  • A fast learner, and someone who takes pride in all they do.
  • A willingness to learn.
  • Ability to multi task.
  • Attention to detail.
  • Fluency in English, written and oral is essential.
  • The successfully candidate should be an easy person to get on with, with an overall genuine attitude.

Please note: The start date for this role is April 3rd


Related Sectors:
Warehouse / Logistics / Shipping
Related Locations:
Dublin North

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