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Parts Assistant

Denis Mahony Ltd
Location:
Kilbarrack, Dublin 5
Payment:
Negotiable with Experience
Terms:
Permanent | Full Time
Last updated:
11-01-2017

Job Description

 

Minimum 1 years after sales / parts experience required.

Denis Mahony Ltd, the Main Toyota & Lexus Dealer for North Dublin, is currently seeking an online Parts Assistant.

We are seeking a driven, dedicated individual who is excited at the opportunity to join our team as we launch our new Ecommerce platform.

Requirements

  • Minimum of 1 years’ experience within the Motor Trade Aftersales environment.
  • Previous experience with Fortuna & Microcat would be advantageous but not essential.
  • Ability to match customers' needs with appropriate parts or services
  • Knowledge of automotive systems in general
  • Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
  • Knowledge of parts procedures, such as requiring prepayment for special orders, etc.
  • Ability to search part numbers using multiple platforms
  • Ability to accurately track parts
  • Knowledge of procedures for ordering special parts or parts with no published part numbers
  • Willingness to operate as part of a team and learn and contribute to all aspects of the business to support customer needs
  • Excellent PC skills

Key Responsibilities:

  • Manage and operate the queries and sale of all online parts
  • Dealing with online and telephone parts enquiries and orders
  • Maintaining and building relationships with trade customers.
  • Ensuring all customers are dealt with promptly and courteously.
  • Ensuring that the procedures for processing payments, returns or accounts are fully adhered to.
  • Ensuring that the EPC (Electronic Parts Catalogue) system is kept up to date and all current information available.
  • To assist in stock checks when required.
  • To maintain and increase the CRM database
  • To create and run email campaigns
  • To manage online chat forum
  • To update any price changes or parts listings online
  • To manage delivery and returns of all parts
  • Follow correct procedures for accurate and timely recording of parts in and out
  • Promote the sales of parts, accessories and services through complete understanding of Toyota Lexus & Mercedes products and systems
  • Operate and maintain all Aftersales standards
  • Strong administration skills.
  • A positive and outgoing personality.
  • Flexible approach to work.
  • Self-motivated with a track record of working to targets in a fast paced environment 

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