Customer Service Representative Norwegian/ Swedish/ French/ Finnish / Danish
Are you looking for a new challenge ? Are you people focused with a previous experience dealing with customers ? This position is for you !
Our client is looking for customer representative and technical support, positive and friendly with a fluency in English and one of the languages: Norwegian/ Swedish/ French/ Finnish / Danish .
- To provide first-line technical / customer support to meet customer expectations.
- Work remotely to diagnose and solve customer problems, over the phone, via web collaboration, email or fax for Industry Standard Servers, and associated hardware and software.
- Dealing with enquiries which can vary from product features, specifications & repairs to configuration assistance.
- Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
- Be responsible for delivering timely, accurate customer support & technical answers and providing a high degree of customer service satisfaction.
- Written and oral fluency in English + Other language
- Software: Microsoft OS, VMware and Linux – Basic level is required.
- General computer hardware knowledge – Intermediate level
- Excellent communication skills: verbal, written, probing & reading
- Ability to gauge customer ability and modify delivery skills accordingly
If this is of interest please get in touch via email Aoife Larkin or call on 00 353 (0) 8526950. If you are interested in other roles or career change please do not hesitate to contact me too.