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Italian Speaking Account Specialist (Credit Control)

Intrum Justitia
North Dublin
Dependant on experience
Permanent | Full Time
Last updated:

Job Description

To manage the receivables ledger and early collections in the name of Intrum Justitia’s (multi-national) client in a manner that fosters respect and confidence in the collection industry; respecting the customer’s integrity at all times. If you have credit collection and accounts receivable experience, this is a fantastic opportunity to develop a rewarding career with a growing business. Within a fast-moving environment, you’ll have the chance to build on your existing expertise and become an integral member of a friendly team. In  this diverse role, you’ll perform a variety of credit control activities, proactively collect any outstanding debt and collect and process payments for our client. Liaising with the sales account managers and customers, you’ll also answer a range of queries, and swiftly resolve any issues as they arise.

  • Pre-due and early collection treatment, operating in the name of the client;
  • Regular scheduled reporting on the above activities;
  • Specified support services to enable the efficient operation of the collection services, including issuing copy invoices, despatching direct debit mandates and enriching the customer data;
  • Escalation procedures
  • Managing a large portfolio of accounts
  • Responding effectively to inbound and making outbound calls and communicating via letter and e-mail to enhance the collections process.
  • Constantly monitoring accounts for disputes or any other issues preventing a customer from settling their invoices
  • Being aware and complying with all company procedures, processes and policies
  • Establishing relationship with customer's Finance Department
  • Report on ageing and open items in AR balances
  • Keeping other departments informed about possible problems or concerns
  • Preparing internal and external reports
  • Providing support to customers redirecting queries not related to collection to the right Department


  • Tax Saver Scheme for monthly bus/rail tickets
  • Onsite canteen
  • Limited underground parking and on all major bus/rail routes
  • Bonus Scheme
  • Pension Scheme and Life Assurance Policy on completion of probation period
  • Refer A Friend Scheme
  • Bonus After Probation Period



Job Requirements

  • Native Italian speaker 
  • Knowledge of general accounting principals
  • Proficient in relevant computer software
  • Accounts receivable experience/customer service experience
  • Attention to detail and accuracy
  • Very good verbal and written communication skills in English and Italian
  • Organisational skills
  • Problem analysis and problem solving skills
  • Tenacious
  • Customer service skills
  • Able to work to strict deadlines and under certain periods of pressure
  • Accurate keyboard skills and computer literacy knowledge
Related Sectors:
Accountancy / Finance , Multi-lingual , Financial Services
Related Locations:
Dublin North , Meath

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