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Sales & Service Associate Arabic

Starwood Hotels
Location:
Cork
Payment:
€22,000 - €23, 500 gross per annum
Terms:
Permanent | Full Time
Last updated:
10-01-2017

Job Description

Did you know that the Starwood Cork  Customer Contact Centre (CCC) was voted one of the best large places to work in Ireland in 2014?  With over 50 nationalities and 500 employees, we have been in business in Cork city since 1994 and we are proud to be one of the largest city centre employers.

Starwood Hotels & Resorts is one of the leading hotel and leisure companies in the world with over 1,200 luxury hotels and resorts & 180,000 employees in over 100 countries. A typical day on the job may entail booking the holiday of a lifetime in one of our luxury hotels worldwide or simply ensuring that one of our many business travellers has a smooth and relaxing stay.

As an office, we have extensive hours of operation but we are flexible in offering part-time as well as full time contracts. And all our job opportunities are on a permanent basis.

So if you are passionate about travelling and holidaying in some amazing hotels and resorts and if you enjoy helping people by providing excellent customer service, this is the opportunity for you. Come and join our team and meet the amazing people that make our Customer Contact Centre in Ireland the success story that it has been for more than two decades.
 

Sales & Service Associate:

Job description:

  • First contact resolution approach in dealing with customer interactions

  • Maintain an image which reflects friendly, helpful and professional demeanour in order that each customer is left with a positive impression of our organisation 

  • Receive and process calls, respond to online communications and conversations relating to Starwood Hotels & Resorts. This will be accomplished by utilising a combination of calls, emails and live chats

  • Generate sales for Starwood Hotels & Resorts Worldwide properties worldwide by using effective sales techniques

  • Provide information on all Starwood brands/properties on room availability, rates, packages, amenities and other information requested by the customer in accordance with guidelines, policies and procedures

Requirements:

  • Passion for travel and hospitality industry

  • Excellent customer service and problem solving skills

  • Strong aptitude for sales

  • Excellent communication skills – written (business writing skills) and verbal (telephone manner)

  • Fluency English and Arabic– verbal and written

  • Ability to work in a fast paced environment that requires the use of multiple computer applications

  • Ability to multi-task 

  • Ability to work independently and in a team environment 

  • Detail orientated with excellent organisational skills.

  • Ability to meet performance standards in line with company policies.

  • Availability to work various shift patterns 

     

Our Benefits:

  • Opportunity to holiday in some of world’s most amazing hotels for employee and family members through our staff discount rates 

  • Private medical insurance

  • Career progression opportunities

  • Continuous training and development

  • Tuition reimbursement scheme (up to 100%)

  • Competitive incentive scheme

  • 20 vacation days per annum plus an additional day per annum up to maximum of 25 days

  • Subsidised city centre car parking

  • Free gym membership

  • Cycle to work scheme

     

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.


Contact HR department: 00353 21 4279200

Starwood Hotels & Resorts is an Equal Opportunities Employer


Related Sectors:
Multi-lingual
Related Locations:
Cork

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