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College: Dundalk Pitman Training Centre  Read our profile
Description: Pitman Training Dundalk is part of the largest independent network of training centres in Ireland offering career-specific training in Business, Computer and Office Skills such as Medical and Legal Secretary, Accountancy, Office Administration, Computer Hardware, Marketing and PR. To find out more about the unique Pitman Training experience, call your local Careers and Training Advisor on (042) 9339496. All courses are 100% practical and our flexible learning approach means you can study at your own pace and at a time that suits you – daytime, evenings and weekends. No hanging around and you never miss a lesson!

In Dundalk, we at Pitman Training also offer options for home and online study, as well as onsite and customised training programmes for businesses. Our career-specific practical training courses use flexible training methods, meaning we provide a remarkable personal service to adults who really care about their career.
Contact: Dundalk@pitman-training.net
Address: 1st Floor Office, Demesne Buildings, Dundalk, Co Louth, Co. Louth, Ireland  
Tel: 042 9339496
Fax: 042 9339496
Website:
Email: dundalk@pitman-training.net

Working with Assertiveness


This one-day Working with Assertiveness seminar is designed to help you behave more assertively in the workplace to enable you to be more effective in your day-to-day working role. It is for individuals who need to develop a more confident or less aggressive manner when dealing with others at work or in any interpersonal dealings.

Objectives;

  • To learn to identify assertive behaviour and the benefits of being assertive
  • Understand when and how to use an assertive manner
  • Achieve optimum results in every interpersonal transaction and thus improve work effectiveness

Key areas covered by this seminar include;

  • What is assertiveness?; self assessment; group participation
  • Behaviour styles - identifying the difference between aggressive, assertive and submissive behaviour
  • Adapting behaviour styles - stages of successful personal behaviour change; goal setting
  • Developing an assertive attitude - handling requests; saying 'yes' and 'no'; appropriate responses in practical situations
  • Dealing with criticism
  • Dealing with emotive responses
  • Language choice
  • Body language - non-verbal communication
  • Case studies - analysing the workplace
  • Developing a personal action plan

Contact your nearest Pitman Training Centre for details of a seminar starting near you!
Address 1st Floor Office, Demesne Buildings, Dundalk, Co Louth
Category Personal Development,Secretarial / Admin
Duration 1 day seminar
Time of day Full time
Type Corporate training
Certification Pitman Certificate
Contact T: 042 9339496, F: 042 9339496
Contact email dundalk@pitman-training.net
Url http://www.pitman-training.com/training-for-me/seminars/self-and-career-development-seminars/working-with-assertiveness


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