If you would like to work in the following positions than this course which is totally job focussed is for you:
- Cabin Crew
- Passenger Services
- Reservation Sales
- Travel Agents
- Overseas Rep
- Cruising
Course Dates:
15 September 2012 - 28 September 2012
Diploma contains the following logos: Irish Aviation Authority (IAA), Galileo, Top Flight and Falcon Holidays.
Cost: 1175.00 EURO, which includes Travel Industry Training Manuals & Examination Fees. Upon successful completion of the course IAOT Diploma Certificate & FETAC Certificate. (Speak to us about funding for this course)
Objective: This is a full-time 2 week practical course, which takes place onsite in our modern Airport based Training Centre. It is designed to bring you to a level of knowledge that will help you apply for a position within the Travel Industry with confidence. After successfully completing the course, students will be eligible to apply for Air and Ground Travel Jobs worldwide.
Unit One - General
Travel Industry Careers, Phonetic Alphabet, Airline Terminology, Airline Abbreviations, Twenty Four Hour Clock, Travel Industry Organisations, Special Handling, Airline Two Letter Codes, IATA Airport & City Codes.
Unit Two - Cabin Crew Member
Aviation Authorities, Cabin Crew Duties and Responsibilities, Cabin Safety Equipment, In-Flight Service, Passenger Handling Procedures, In Flight Medical Care, Basic Flight Theory, Survival Training, In-Flight Fire, Cabin Decompression, Food Hygiene & Time Zones.
Unit Three - Passenger Service Agent
Check-In and Boarding Procedures, Security Regulations, Passenger Handling, Passport & Visa Checks, European Regulations on denied boarding, cancellation or long delays. KLM's computerised check-in system CODECO.
Unit Four - Basic IATA Ticketing
IATA World Geography, IATA Ticketing.
Unit Five - Travel Agent
The role of a Travel Agent, Travel Agency Guides and Gazetteers, Resort/Country Knowledge, Selling Package Holidays, selling Insurance, Cruising, Utilising Travel Trade Tools, Consolidator Fares & Systems.
Unit Six - Reservation Sales Agent
Unit Seven - Interview Preparation
Curriculum Vitae Preparation, Letter of Application, Guideline to completing Application Forms, Communication Skills, Group Interview, Individual Interview, Foreign Currency Conversion Exercises, Mock Examination Papers, Team Building Activities.
Unit Eight - Overseas Rep
Different types of Tour Operators, Basic Qualifications, Different categories of Reps, Duties and Responsibilities, Welcome Meetings, Resort Knowledge and Location, World Geography, a day in the life of a Sun and Ski Rep, Customer Care & Culture Awareness, Sales Techniques.
Airport Experience
Experience the buzz of training in an Airport environment, learning from experienced Travel Industry Tutors who are passionate about the Travel Industry and are determined to help you reach your full potential!
IAOT airport based courses are delivered by Travel Industry Trainers who have worked in the Travel Industry at senior level for many years.
Career Advice
Once you are enrolled on any of our courses we will be delighted to offer you lots of career advice and direction.
