About the Course
Frequently misunderstandings occur between
staff and management, companies and
customers/ suppliers. Poor company
performance occurs largely as a result of poor
communication skills. Effective communication
skills allows staff and management to increase
company performance and increase profitability.
Course Aims & Objectives
This course provides the foundation for clear
communication by focusing on interpersonal
skills. Once these key skills are mastered, staff
and management work more harmoniously and
communication improves across all levels of an organisation.
Achieve Effective Communication - Course Overview
Barriers to effective communication
Forms of Communication
Skills of good communication
Structuring messages
Negotiating
Communicating to Customers and Colleagues
Effective questioning and active listening
Preparation techniques

Handling conflict
Handling different personalities
Body Language
Build Rapport
Measuring your performance

Methodology
The principal method of learning is through workshops, course notes, exercises, group discussion (with 2 or more people) and role-play.

Duration and Cost
The course can be run on a one-to one basis and costs 750.00 for one day or costs 590.00 per person for groups of three or more people per day.

Scheduled Dates 2010
Jan, March, April 2010